YOUR DATA PROTECTON
Aerial Inspirations will not share or sell any of your personal details/ information. We do need your full name and email address for booking, you will receive a confirmation email and reminder email.
If you do not wish to give these details or disagree with any of the terms above unfortunately we will not be able to go further with the booking. This is the same for our shop, to receive shipping information we do need your name, address and contact information. We may email you to let you know when the product is shipped.
Unless Tracked option is selected, orders are not tracked.
Royal Mail expects all parcels to be delivered in the UK and EU in 3-5 Working days and 5-7 working days to everywhere else.
Aerial Inspirations is not responsible for lost or stolen packages or packages delayed in transit, or packages that have not been collected/signed for and returned to us, until we receive the goods back. (If not using a tracked service, and your package does not arrive in the time given above please email email@example.com (with your order number).
All Orders are processed and shipped out within 1-4 days, Next Day Delivery is not currently available. Orders must be placed before 2pm to be sent that day. Orders processed on Saturdays and Sundays will be shipped the next working day. (Monday, bank holiday depending)
- - Orders are processed Monday - Friday, excluding bank holidays.
- - Check your account/confirmation email for your tracking number.
- - We are not responsible for lost or stolen packages or packages delayed by the carrier. (If not using a tracked service, and your package does not arrive in the time given above please email firstname.lastname@example.org with your order number)
- - Dispatch notifications and Tracking numbers are sent to the email of your paypal / email address given at checkout. Please check your spam folder for emails if you have not received them.
If you don’t like your item(s) for any reason (it didn’t fit, imperfection), simply send it back to us within 14 days of receipt (excluding postage and packing fees, unless the item is deemed faulty) for a refund or exchange. If free shiping is used we will take £1.50 our of the refund to covert postage and packaging)
All sale items are available for store credit only. This includes all % off sales (or codes used)
FINAL sale items are just that, no refunds, no exchanges.
Returns must be in original condition (this means unworn, unwashed and un-chewed with original tags and packaging).
- Swimsuits and intimates and earrings are final sale and can not be returned.
- Sale items returned will be given store credit for the purchase price.
- Processing returns takes us a few days, so please be a little patient with us.
Please note that the return postage is at your (the customer’s) expense and we strongly recommend that when returning items you use a Signed For insured service (such as Recorded Delivery) as we cannot be held responsible for items which do not reach us.
If you send the items back after the 14 day period to return, they will be sent back to you, if you're concerned it might be out of the period please email us!
Please ensure that that sufficient postage is paid for your return as we are unable to accept packages which do not carry the correct postage amount.
All refunds will be processed within 7 working days of the return being received and refunds will be made to the original payment method i.e. Paypal including all debit/credit card transactions. (Depending on your bank, the refund can take 3-5 working days to clear) We process refunds automatically, and you will not receive a notification, any issues please email email@example.com (please do allow the 7 working day before contacting)
If you wish to exchange an item, the first exchange is free - however if you return again for a refund we will take the cost of the second shipping cost out of your refund/store credit. Any further exchanges after the first will also be charged at £1.99 shipping. We reserve the right to withdraw our exchange policy during busy periods.
TERMS OF service
These terms and conditions will apply to all orders for the purchase of goods from the "AERIAL INSPIRATIONS" web site. By placing an order you are indicating your acceptance of these terms and conditions, that you are an authorised user of the credit or debit card used to make your purchase and that there are sufficient funds to cover the cost of the goods. It is your responsibility to inform us of any changes to these details as soon as possible. This does not affect your statutory rights as a consumer.
All prices are as stated on the “AERIAL INSPIRATIONS" website, although “AERIAL INSPIRATIONS” reserves the right at any time to revise the price of goods without notice.
All intellectual property rights in the website including the logo, graphics, text and products are owned or have permission to be used by “AERIAL INSPIRATIONS”. You may not copy, reproduce, modify, distribute or display any part of this site or products without prior written permission.
All information and material submitted by you to “AERIAL INSPIRATIONS”, or that you publish on any public area of the “AERIAL INSPIRATIONS” website shall be provided by the submitter and accepted by “AERIAL INSPIRATIONS” on a non-confidential basis. Furthermore, “AERIAL INSPIRATIONS” shall be granted permission to edit, copy, republish and distribute (for any purpose) submissions unless previously discussed with owner. Copyright remains the property of the owner, and may not be reproduced by third parties without prior written permission.
AERIAL INSPIRATIONS is unable to provide any warranties in relation to goods provided over and above its statutory obligation to provide goods of satisfactory quality in accordance with the Sale of Goods Act 1979 as amended by the Supply of Good and Services Act 1994. This does not affect your statutory rights as a consumer.
Except in relation to liability for death or personal injury AERIAL INSPIRATIONS’s liability for negligence shall be limited to the total value of the transaction. “AERIAL INSPIRATIONS” shall not be liable for any indirect, consequential or special losses even if “AERIAL INSPIRATIONS” has previously been advised of the likelihood of such losses.